Frequently Asked Questions
Returns, Refunds and Exchanges
How do I complete a return or exchange?
Create a ticket with Strava Support and include your order number and reason for return or exchange. If you are a US resident, Strava will provide you with a free return label to send back to Strava. US and International customers, please send returns and exchanges with a filled out return form ( located on your packing slip) to Strava Returns: 27801 Avenue Scott, Valencia, CA 91355
How long does it take to see my refund?
A refund can take up to 14 business days before appearing on your credit card statement, depending on the issuing bank and/or billing cycle.
How long will it take for my exchange to be processed?
Your exchange will be processed within 72 hours of being received. If you have questions on the status of your return, please reach out to our support team.
How will I receive my Premium code?
Upon purchasing Premium from the Shop, you will be sent a code via email.
How do I redeem my Premium code?
Visit the link below and click on “Have a gift or promo code?”. Enter the code to complete redemption. Redeem Premium Code Here
Can Strava help find the right product or size for me?
Yes. Contact Strava Support if you have any questions on sizing or what product is right for you. We’ll sort it out.
How long do I have to make a return?
Strava will allow returns within 90 days of purchase so long as the product is in usable condition.
As an International Customer, will I have to pay Customs Fees?
For the majority of EU countries, Strava charges VAT at the time of check-out and will cover the duties and taxes upon entry into your country. The customer will not be required to pay additional costs or fees at time of delivery. Please review your shopping cart for exact cost at check-out.
To allow international sales outside the EU, Strava is not able to cover the cost of international taxes and duties. These costs vary depending on the country, so please check with your local post office to see what the fees are in your area.
I live outside the US. How much is shipping for my country?
Our shipping rates have gone down! We at Strava are working hard to be competitive with our shipping rates. Given our global reach, it is difficult and expensive to ship to athletes around the world. Shipping charges will vary from region to region and will be determined by shopping cart value. Shipping to the UK and Australia will range between $0-$15. Shipping to the Rest of the World will range between $0-$20.
There are a few countries which require us to charge higher rates to ensure that packages will be delivered with tracking functionality. These countries include:
|Country||Flat Shipping Cost|
|CZECH REPUBLIC||$ 36.00|
|PUERTO RICO||$ 30.00|
|SLOVAK REPUBLIC||$ 34.00|
|SOUTH AFRICA||$ 40.00|